FAQ

Q: When I click on the button "Credit Card Payment with ipay88", nothing happens after that. Why?

A: Please examine the settings of your internet browser if pop-up blocker is turned on. We need the     

     pop-blocker to be turned off. For Internet Explorer users, go to Tools->Pop-Up Blocker->Turn-Off

     Pop-Up Blocker.

 

Q: I cannot remove and add items into my shopping cart. Why and how to resolve this?

A: It should be a memory problem at Internet Explorer. Please do the following:

1. Go to Tools->Internet Options->Delete Cookies

2. Press YES

3. Close your Internet Explorer and reopen it, the problem should be resolved.

If problem still persists, kindly contact us at proguard@proguardsafety.com for technical assistance.

 

Q: I have signed up to www.proguardsafety.my but cannot login with my password. Why?

A: One of the possible problem is that your account is not verified. An email with verification link had

     been sent to your registered email address for verification, please click on the verification link to     

     activate your account.

Alternatively, kindly contact us at proguard@proguardsafety.com for technical assistance.

 

Q: I cannot proceed on the checkout process at the shipping stage. Why?

A: The delivery address stated is either International or East Malaysia delivery address. Our system   

     currently don't automatically calculate shipping charges for East Malaysia and International

     deliveries. Kindly contact us at proguard@proguardsafety.com for product invoice calculated with

     shipping charges.

 

Q: I came across the name ipay88 in www.proguardsafety.my, what is ipay88?

A: www.proguardsafety.my accepts online credit card payment using ipay88 (accredited by Bank Negara

     Malaysia) and it is a secure online system that offers our customers safe transaction over the

     internet. ipay88 also uses 3D secure where extra authentication from the bank is required.

 

Q: Why do I have Mobile88.com in my credit card transaction records rather than    

     www.proguardsafety.my ?

A: Do not worry because our payment gateway partner, ipay88 (owned by Mobile88.com Sdn Bhd)

    collects payment on behalf of www.proguardsafety.my.

 

Q: How secure is shopping with www.proguardsafety.my?

A: When sensitive credit card details are passed through our website, the information will be

     automatically be encrypted using the Secure Sockets Layer protocol (SSL) with an encryption key

     length of 128-bits (the highest level encryption commercially available). We accept online credit  

     card payments using ipay88 (accredited by Bank Negara Malaysia) and it is a secure online system

     that offers our customers safe transaction over the internet. ipay88 also uses 3D secure where

     extra authentication from the bank is required. Please note that www.proguardsafety.my does not  

     store any credit card information during an online credit card payment.

 

Q: I have a user account with www.proguardsafety.my but forgot my password, what should I do?

A: It is easy, go to My Account page and click on the Forgot password link. You will be prompted with
     a window and please enter your email address (it must be the same email address you registered    

     with www.proguardsafety.my). The password will be sent automatically to the registered email   

     address.

 

Q: I have a user account with www.proguardsafety.my, how do I change my address?

A: Go to My Account page, login and you can modify your address details there.

 

Q: Can I buy from www.proguardsafety.my without creating an account?

A: Unfortunately no. However once you have created an account with us, it will be easier for you to

    shop with us next time. Just use your login (your email address) and password next time you shop

    with us. All your personal and address information will be automatically retrieved from your

    account.

 

Q: How do I know www.proguardsafety.my latest news and promotions?

A: Just subscribe to our newsletter, which we published monthly.

 

Q: How can I unsubscribe from the newsletter mailing list?

A: Email us at proguard@proguardsafety.com with the message title Unsubscribe and we will remove your

    email from the mailing list.

 

Q: I have received a few emails from www.proguardsafety.my. What is Orders Received, Orders

    Processed and Payment Receipt?

A: Order Received: This email informs you that www.proguardsafety.my has received your orders and will

    Process it as soon as possible. Order Processed: This email confirms www.proguardsafety.my has processed

    your order.Next, we will deliver/ship the product to you. Payment Receipt: This email acts as the official

    Receipt for the order. In the email, you will find the consignment number for tracking purposes.

 

Q: What is shipping weight?

A: Shipping weight is the weight of the product and approximate weight of packaging material added together.

 

Q: Can I return an item after it is delivered to me?

A: Yes, you can. However, there are terms and conditions for this. Please refer to the help section for more

     information on this.

 

Q: How long does it take for my orders to reach me?

A: We try our best to ship/deliver the product as soon as possible to you. Below are our estimated orders

    delivery times:

 

For products labelled Stock: Available, we usually deliver in next 1 - 2 business days.

For products labelled Stock: Pre-order, we usually deliver in next 3 - 7 business days.

The delivery time may differ due to stock availablilty.

 

Q: What are the delivery charges when I buy from www.proguardsafety.my?

A: Please go to this link where you will find information on the delivery charges.

 

Q: How can I get free delivery when I buy from www.proguardsafety.my?

A: If your orders are more than 2 items and above we will extend free delivery service to you.

 

Note: This offer is only applicable to delivery within Peninsular Malaysia.

 

Q: I live in East Malaysia, will www.proguardsafety.my deliver to my home?

A: Yes but kindly contact us at proguard@proguardsafety.com for a product invoice calculated with shipping cost.

 

Q: Does www.proguardsafety.my deliver items to international addresses?

A: Yes but kindly contact us at proguard@proguardsafety.com for a product invoice calculated with shipping cost.

Q: How can I contact www.proguardsafety.my?

A: Kindly email us at proguard@proguardsafety.com for any enquiries or use our Contact Us page. We will reply within 2 business days.

 

Q: Does www.proguardsafety.my has a showroom/retail outlet that I can visit? If yes, where is it located?

A: Yes, we have a showroom/retail outlet showcasing our products and you could purchase directly from the

    showroom/retail outlet. Please click here to view our location map and opening hours - Map.

 

Q: Can I buy from the showroom/retail outlet and save on the delivery charges?

A: Yes, you could purchase directly from the showroom/retail outlet and opt for self-collection. Please click

     here to view our location map and opening hours - Map .

 

Q: What is MYR?

A: MYR stands for Malaysian Ringgit and also known as RM - Ringgit Malaysia.

 

Q: How do I prevent emails from proguard@proguardsafety.com ending up in my Spam/Junk Mail folder?

A: It is easy, just add proguard@proguardsafety.com into your address book and your mail server should

    recognize all emails from proguard@proguardsafety.com as non-spam mails.

 

Q: I can't find a particular product/item I want from proguard online store, what can I do?

A: Kindly contact us at proguard@proguardsafety.com or call us at 012-2257083 for further enquiries. We will

    try our best to assist you or recommend you an alternative.